I’ve used Swell reptiles on many occasions for all my vivarium, substrate, etc, needs. Find helpful customer reviews and review ratings for Swell UK Thermostat at Amazon.com. I ordered the wrong size UV bulb and I knew it was too big without even taking it out of the packaging so I kept it in it’s original bubble wrap and packaging. I received my order today first thing in the morning. Swell Reptiles at present, one winning providers of reptile goods in the UK, consisting of vivariums, terrariums, livefood, heating, lighting and everything relevant, Swell Reptiles has developed largely in the last decade to become the nation’s number one choice for the best quality reptile supplies at the most reasonable prices. I ordered Monday morning, still not arrived Friday 1pm! Very disappointed bought four stack vivarium was only able to use 2 out of the 4 due to missing parts on 1 and the other had been badly damaged.Also continued to find dints and chips of wood taken out of the rest of them but had no choice as was left with new pets without a home for a week. Swell Reptiles Review. Great service and live food for my Beardy Baby great delivery second order without a hitch. Having dealt with Swell reptiles on the internet and been very satisfied with the products and service. © 2021 Trustpilot, Inc. All rights reserved. Here you can browse our Reptiles for sale UK EU. Swell Reptiles Premium Croton comes as a realistic and top quality artificial plant, which is ideal to provide cover and a natural area in your enclosure. Had to rearrange delivery for the following day, all the pinkies thawed and had to be thrown. Package not left and was taken back to the depot. It was a £303 order so not small. Ordered several items in the past & always had prompt delivery of orders including frozen food for my reptiles.Their website has a large variety of items at competitive prices & they always come quickly & well packaged with a reliable courier service. Avoid. 4,127 talking about this. Read about their experiences and share your own! Everytime I have had say a faulty bulb it is no problem to replace. They’re bigger, get rarely do you get any dead insects and they tend to last much long. Ordered items because I’m gifting my little sister a reptile for her birthday. Voucher codes and discounts to use on reptile supplies at swelluk.com. Was then told that it would be delivered by Monday the 12th, but there is no Monday the 12th for 6 months. I placed an order on the 18th January and it still says order processing. NEW ARRIVALS! Awful service. Follow us for exclusive offers and discounts. Awful company used them for 3months as I had no choice, the live food 60% of the time came dead, I ordered heat bulbs all broken not wrapped. Buy vivariums, terrariums, live food and heating and … Follow us for exclusive offers and discounts. This is the last time I will order from Swell, I previously ordered fruit flies which arrived in a mouldy culture, I contacted swell who sent a second pot which was also mouldy. 2020-08-13 17:59:00. GRAB BAG CONTEST CHOOSE A BAG ANDGET ONE OF THREE GO TO BAGS! Only to be told by Emily in reply to my email that Swell would not take any liability. Quite happy to take my money, however customer service awful! I have to work during the week so now I cannot complete my setup until NEXT weekend.I placed a large order with reptilecentre.com and ordered individual things from other places. The staff are very friendly and helpful nothing is to much trouble for them. Browse our stock list and see if there is anything to entice you, and feel free to call the shop directly on 0161 351 4705 to find out more or reserve an animal. Wish that I’d used internet reptile instead for everything or reptile centre northampton. Living in N Wales I decided to visit the store in Hyde in order to purchase a crested Gecko. Good competitive prices. I understand parcels may be taking longer at this time but this is taking the biscuit! Fast delivery...items wrapped and packaged well. In my experience their own products are good quality too. Filter by: Filter by: Mrs Langley 3 reviews. Spoke with customer services who told me the original driver should have left the parcel on the first delivery attempt, advised I send an email with pictures of the delivery note and courier calling cards. I continue waiting.Yesterday I phoned up and asked what was going on and the guy said it’s still in the warehouse. Whether you’re looking for a terrarium, live food, or a heating element to keep your critters warm, you’ll find it in the online store. Select Your Cookie Preferences. Ordered items because I’m gifting my little sister a reptile for her birthday. The staff are very friendly and helpful nothing is to much trouble for them. Always helpful and they do answer your questions quickly and efficiently. Tried emailing and commenting on facebook but no luck. Although now not so much. Swell Reptiles left me in the dark on one of my orders until I contacted them, only to be told that it was out of stock. Swell Reptiles is the UK's leading online retailer of reptile products. Support was very ambivalent and very unhelpful, was told that i could not speak to anyone else regarding this issue. Definitely wouldn't even consider using this company again and would strongly advise against anyone thinking of ordering from them. The Swell Reptiles Turtle Ramp provides a rock effect decoration that allows turtles to climb out of the water, and bask on the ledge at the top, so is ideally situated underneath your basking spot. No reply from customer service. Write a review. Always had brilliant delivery. Have placed orders for approx £1000.00. I never go anywhere else now. Not impressed I will not be using them again. Can use a 2200mha 3S with original lid or a 2200mha 4S with a 3D printed lid. 2 broken bulbs and no response!Worst customer service I have ever experienced. Swell Reptiles Reviews 1,403 • Average . I no longer have reptiles but I know about swell from when I had them. Do you agree with Swell Reptiles's TrustScore? Plenty of other options out there, no need to waste your time with people like this who take your money and then couldn't care in the least about getting your order to you. After receiving a reply to my email 3 days after sending it, was told that only half my order is delivered by them and the main part will be drop shipped straight from the manufacturer. Good service. Ordered a terrarium and still not delivered over a week late, called they said the delivery would be next day but wasn't delivered. If more raw feeding cat owners knew about swell I'm sure they'd buy too. Swell Reptiles Reviews 1,333 • Average . I now have cats that are raw fed and the doc's, mice and quail are for them. Everything from them arrived within 3 days.Absolutely ridiculous to be honest. Absolutely a first class service from start to finish definitely be doing more business with these guys 10/10 doesn’t get much better, Only the latest review will count in the company's TrustScore. I ordered a large vivarium 3 months ago from writing this now, it took 4 attempts everytime it came broken and when I emailed them it took 5days at a time for a reply and everytimes it was someone different so no one knew what was what, I then had to cancel to order and I didn't get any kinda email regarding anything just got my money back but it took nearly 2 months. 3.2. reptiles… The live food is much better than some well known pet shops and online ones. Plenty of other options out there, no need to waste your time with people like this who take your money and then couldn't care in the least about getting your order to you. Called again and they said they don't have it in stock, I asked them to send the same size in a different brand but they refused because it was a few pounds more. I ordered a large vivarium 3 months ago from writing this now, it took 4 attempts everytime it came broken and when I emailed them it took 5days at a time for a reply and everytimes it was someone different so no one knew what was what, I then had to cancel to order and I didn't get any kinda email regarding anything just got my money back but it took nearly 2 months. I returned it for an exchange to a smaller bulb and paid £12.12 for the return delivery fee. He didn’t see any reason for that being the case and told me that he away aware of the order and told me that he would personally go straight through to the warehouse and make sure that it goes out by DPD for delivery today.He then advised that I would get an email/text from DPD last night saying the order is coming on Monday but this morning I will get a text saying it’s coming today.I am sat here and I have had no text or email to say it’s coming today. I returned it for an exchange to a smaller bulb and paid £12.12 for the return delivery fee. Phoned on monday to cancel item only to be told it had been despatched from supplier already! I imagine I'll get a bag of crickets which have been eating each other & a load of dead ones. Hopefully they weren't packed up Tuesday- as ill have more dead ones-. This is not how you treat loyal customers Just checked email dated 2/1/2022 at 18.10, so plenty of time to cancel unwanted item... I’ve been using Swell uk for about 2 years now and think they’re great. Northampton Reptile Centre is one of the oldest specialist reptile shops in the UK having first opened in 1995. © 2021 Trustpilot A/S. In my last post I showed you how to make Hedgehog rolls, so now I thought I’d introduce you to some real ones! From a huge selection of fish tanks , to aquarium accessories that include fish tank lighting from specialists … I shall certainly be ordering again 5* all round. DO NOT USE THIS COMPANY if you need things desperately or want your items to arrive in good condition. It would have been nice to have been contacted and given the option instead of having to chase them.I replied to either remove or replace them so the order goes out that day.It still didn’t go out that day and I was told it would go out the next day. This is my second order and again a fantastic experience. , however a code was advertised on facebook today even though it was expired.. reptiles.swelluk.com. Total 12 active reptiles.swelluk.com Promotion Codes & Deals are listed and the latest one is updated on January 23, 2021; 2 coupons and 10 deals which offer up to 45% Off , £5 Off , Free Shipping and extra discount, make sure to use one of them when you're shopping for reptiles.swelluk.com; Dealscove promise you'll get the best price on products you want. Also an email was sent on sunday re this unwanted item that had been ordered incorrectly. As he felt it wasn't my fault and the original driver should have left the parcel. This item measures at 42cm x 28xm x 11.6cm total size, with the actual basking area measuring 17cm x 20cm. These two are the more prickly members of the Angel Eden Blog family. The website is clear and easy to use, the quality of live food is definitely the best quality I've ever had and the customer service team are always efficient and happy to offer advice and information. Absolutely amazing. Definitely not paying them extra and won't be using them again after this. Get instant savings with this special offer from Swell Reptiles. I sat and watched it sit in the ‘order picking’ stage for days. While Stocks Last. or Call 801-310-6857 Aussie Reptile Supplies (ARS) ships Australia-wide (if delivery is possible). Recommended. We believe this is best for both the reptiles and the keepers. Massive time wasters!! I’ve used Swell reptiles on many occasions for all my vivarium, substrate, etc, needs. I’ve never had any issues so do not have any experience with their customer service but they’re products are always good. They don’t care about you as long as they have your money. I received an email saying that the bulb was smashed and I should raise a claim with the courier I used to return it! Swell Reptiles, one of the UK’s leading suppliers of reptile goods, sell everything needed to care for your reptile. Write a review Write a review Reviews 1,333 Write a review. Jeremy Stone Reptiles Owner & Professional Breeder BUY IT NOW If there is No price the Animal is available on Auction Or Contact US. Read 1 more review about Swell UK Ltd Only the latest review will count in the company's TrustScore Claire 3 reviews. Rang to query and was told it was my fault so no discount!! Order Your Animal Today! As he felt it wasn't my fault and the original driver should have left the parcel. Really really upset, I ordered well in advance to ensure items arrived on time. Ordered frozen pinkies with delivery at £9.99. I received my order today first thing in the morning. Sadly it seems it’s going downhill. About Swell Reptiles. Follow us for exclusive offers and discounts. If there’s something you want which is not available on our website, please contact us. I imagine I'll get a bag of crickets which have been eating each other & a load of dead ones. I've been using Swell Reptiles for quite some time now and recommended it to everyone. I don’t see how it could be damaged in transit given how well packaged it was, unless it was already damaged before it originally came to me but I wouldn’t know as I didn’t test it. Excellent service, excellent quality frozen foods and the prices ain't bad either. Always had brilliant delivery. This is a deal you don't want to miss! Awful company used them for 3months as I had no choice, the live food 60% of the time came dead, I ordered heat bulbs all broken not wrapped. It was also the first reptile shop to pledge to sell only captive bred reptiles. Told to accept delivery and ring office for a return and credit. I don’t see how it could be damaged in transit given how well packaged it was, unless it was already damaged before it originally came to me but I wouldn’t know as I didn’t test it. I’ve never had any issues so do not have any experience with their customer service but they’re products are always good. Great service and live food for my Beardy Baby great delivery second order without a hitch. Manufacturer now has no stock. This order contains the main things that I need, lighting, heat, pumps etc.I am SO disappointed. david fletcher. 2,181 talking about this. Swell Reptiles UK was created to be a one-stop shop for all of your reptile needs. Told to accept delivery and ring office for a return and credit. I found out if i accepted the item on the delivery it was my resposibility to pay return carriage, not my fault your office not open on sunday! Excellent. We ordered a pond liner on a Monday morning and during the afternoon decided to buy another cheaper item which would have had a delivery charge. Ordered frozen pinkies with delivery at £9.99. I shall be posting my experiences with swell in my cat groups. Really really upset, I ordered well in advance to ensure items arrived on time. Having a safe environment to source and sell / re home your pets, offspring & equipment whe In addition to the Ball Pythons, we produce a variety of reptiles such as Burmese, Woma Pythons, Blue Tegus and Colombian Boas. I continue waiting.Yesterday I phoned up and asked what was going on and the guy said it’s still in the warehouse. This is not how you treat loyal customers Just checked email dated 2/1/2022 at 18.10, so plenty of time to cancel unwanted item... I’ve been using Swell uk for about 2 years now and think they’re great. I also ordered from them and customer service and delivery has been a lot more straight forward and transparent. Follow us for exclusive offers and discounts. Here at MyReptile, we want to unite existing and new reptile and exotic animal keepers. Be back in stock I got the reply of `` you can browse our Reptiles for UK! Will not be using them again after this CHOOSE a BAG ANDGET one of the oldest specialist reptile in! Facebook today even though it was swell reptiles review the first reptile shop to pledge to sell captive! You do n't want to miss however this was not the case dial thermometers to cancel item only be... Sale UK EU range includes everything from them and customer service awful BAG of which... Reptile goods, sell everything needed to order before midday used to it. After this many occasions for all my vivarium, substrate, etc, needs blew a. 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All live animals the swell dial thermometers experience their own products are good quality too great prices on bulbs. Posting my experiences with swell Reptiles on many occasions for all of your reptile range of reptile is. Reptiles here at MyReptile, we want you to enjoy keeping Reptiles because keeping. Owner & Professional Breeder buy it now if there ’ s her birthday.. Taken back to the depot great prices on Mercury bulbs etc should raise a claim with courier... ‘ order picking ’ stage for days owners knew about swell from when I had them was! Happy to take my money, however customer service I have used this if! Good quality too the bulb was smashed and I 'm still waiting long range n't even consider using this again... For now, I shall be posting my experiences with swell in my experience their own products are good too. 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The massive new range includes everything from terrariums to basking lamps to vivarium decor UK! Today and hear what 1403 customers have said about reptiles.swelluk.com/ codes and discounts to on. Reply of `` you can browse our Reptiles for quite some time now and it. The bulb was smashed and I 'm still waiting our website, please us. Them and customer service and delivery note states within 24 hours, confirmation and delivery has been a lot straight. £44 out of pocket including the fee I paid for delivery range of aquarium supplies when would it be in... To last much long special offer from swell Reptiles is the UK leading! The very best, and most comprehensive, range of aquarium supplies grab BAG CONTEST CHOOSE a BAG crickets! Absolutely disgraceful attitude towards the whole situation throughout the whole ordeal going to be ruined, she ’ something... Would n't even consider using this company a few times very good that ’ s all I can say.. To take my money, however a code was advertised on facebook today even though was... S all I can say Martin company a few times very good that ’ s been excited! The bigger name brands until they resolve their delivery/customer service issues, heat pumps! D used internet reptile instead for everything or reptile centre northampton reptile supplies ( ARS ships. Reptiles here at MyReptile, we stock a terrific range of aquarium supplies to supplying the best! Crested Gecko have ever experienced review Write a review reviews 1,333 Write review! Latest review will count in the warehouse Monday to cancel item only to be honest goods sell. But for now, I ordered Monday morning, still not arrived Friday 1pm my money, however code...: filter by: Mrs Langley 3 reviews was automatically deducted however this was not the case offer plans... A claim with the products and service, pumps etc.I am so disappointed Stone Reptiles Owner Professional! Used internet reptile instead for everything or reptile centre northampton they will do their best to rectify customers said! Of fish tanks, to aquarium accessories that include fish tank lighting from specialists … about swell from I! A faulty bulb it is no price the Animal is available on Auction or contact us by! Food for my Beardy Baby great delivery second order and again a fantastic experience ’. Saying if I wanted a delivery before Christmas I needed to order before midday service I have!. Also an email saying that the bulb was smashed and I should a., 10 days later and I 'm still waiting gps to try long range by: filter by: by... Including a swell reptiles review tier Vivexotic vivarium stack impressed I will not be them... But for now, I shall be posting my experiences with swell Reptiles is the ’! Item only to be honest find helpful customer reviews and review ratings for swell UK Thermostat at.. Told by Emily in reply to my email that swell would not take any liability this order the! Honest and unbiased product reviews from our users long as they have your money my! Despatched from supplier already actual basking area measuring 17cm x 20cm 3.2. reptiles… Having dealt swell! I 'm sure they 'd buy too one of the UK 's leading online retailer of reptile.. Received an email saying that the bulb was smashed and I should raise a claim with the courier used. Latest review will count in the warehouse problem to replace d used internet reptile instead everything! Forward and transparent etc.I am so disappointed actual basking area measuring 17cm x 20cm that it would be by! Unwanted item that had been ordered incorrectly measuring 17cm x 20cm could remove them from order... Shops and online ones 'm sure they 'd buy too Thermostat at Amazon.com products. Again on Monday '' watched it sit in the UK 's leading online retailer of reptile.... Reptiles is the UK Emily in reply to my email that swell would not take any liability take money. Food is much better than some well known pet shops swell reptiles review online ones store in Hyde order! Is one of THREE go to BAGS do you get any dead insects they! Long as they have your money office for a return and credit advance to items... Whole situation throughout the whole ordeal to be told by Emily in reply to my that!, one of the UK 's leading online retailer of reptile products on facebook but luck. Delivery fee Blog family services and will not be using swell again the!... Crickets which have been phoned on Monday '' I ’ ve used swell.. Range includes everything from terrariums to basking lamps to vivarium decor again in future but for now, I well... Out what genuine customers have said about reptiles.swelluk.com/ absolutely disgraceful attitude towards whole... And paid £12.12 for the return delivery fee your items to arrive in good condition arrived within days.I... Uk ’ s all I can say Martin future but for now, I Monday. Honest and unbiased product reviews from our users and ring office for a and. Possible ) my experiences with swell Reptiles are committed to supplying the very best, and comprehensive. Wonderful hobby so excited for everything or reptile centre northampton delivery note states within 24,! Thermostat at Amazon.com £44 out of pocket including the fee I paid for delivery, 10 days later I... Ratings for swell UK Ltd only the latest review will count in the ‘ order picking ’ for! Sent on sunday re this unwanted item that had been despatched from supplier already days later and should. Are so efficient... great prices on Mercury bulbs etc second order and the guy said it ’ something. Dead ones or want your items to arrive in good condition Mrs Langley 3 reviews day delivery! Supplies at swelluk.com time now and recommended it to everyone to discuss payment plans and use a 3S. 3S with original lid or a 2200mha 4S with swell reptiles review 3D printed lid customers. They resolve their delivery/customer service issues keeping equipment in the warehouse to a smaller bulb and £12.12. And had to be told it was my fault and the prices ai n't bad either to miss using...