Pam - A very Concerned Buyer Posted: Tue Feb 28, 2012 1:49 am Post subject: How to contact the ecrater customer service I contacted Ecrater's customer service and they found the shipping that was in Chinese and it has to be translated to English. I just want my cricut air2. As a value enter yourstorename.ecrater.com, where yourstorename is your actual store name in eCRATER (the name you are logging with). It took over a week to process the order and ship but it never arrived. ECRATER = great quality buys for rare shows!! eCRATER allow for this contact from the product description page (pre-sale) and from the “Order” page (post-sale). I filed a complaint on eCrater and they told me I have to figure it out with my credit card company. I have been contacting customer services and after few months of promising me the product i asked for full refund as I have never received the product and at this point customer service agent Tracy stopped answering to my emails. eCRATER does not collect or process funds for buyer or seller. Unreal. DO NOT ORDER THROUGH ECRATER. Reading the reviews I'm sure I was cond.Can't believe how eCRATER been in business for 17 years. ECRATER IS A SCAM!! (In my purchases they had to be pirated so as not to cost a hand and foot, and one of the shows wasn’t attainable at all except this way!) They have stolen money from me, but will not again! When paying through a checkout page on PayPal, there is sometimes the option to pay by credit card without logging in to PayPal. Buyer protection services would be offered by your respective payment processor if available. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eCRATER Customer Service. Wait until the domain changes propagate across the web. How can I contact Ecrater customer service? They also told me to contact the merchant. For contact support; eCRATER provides an email service. Preferred Customer Service *Official* Rawlings National League Baseball President - Leonard S. Coleman Baseball Signed Career Stat Baseball Hank Aaron has autographed this baseball on the sweet spot, in addition to writing in blue ballpoint pen 755 HR's and 3,771 Hits They allow their sellers to take your money and never deliver what was ordered. ? Being that eCRATER is a marketplace; your first contact for anything will be with the Sellers. Now not only do I enjoy the low price that ecrater sellers provide but I also get the excellent customer service from top notch ecrater sellers such as this one: xxxxxxxwhich is an excellent 925 sterling silver jewelry retailer that I shop regularly from. Item never arrived; horrible customer service I ordered an item from one of the eCrater merchants. This can take from several minutes to several days depending on your internet service provider. What value do they add? In case you want to know the Ecrater order status, you can find the section on contacting the seller to provide you with the information, or you can also contact Ecrater customer service and ask any questions you may have regarding any procedure you have done or want to do in the online store. You can find contact details for eCRATER above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … They are just a site that has different merchants on it. 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